Brew Master Customer Service Executive Jobs In Kenya

JOB DESCRIPTION

Customer Service Executive Job Opportunity in Kenya, Latest Customer Service Jobs In Kenya 2021,

  • Industry: Administration
  • Career: Unspecified
  • Job Location: Kenya
  • Salary: Unspecified
  • Experience: Less than 1 Year
  • Job Type: Full Time
  • Gender: Any
  • Email: careers@brew-master.com

DESCRIPTION

Key Responsibilities

Participate as an active member of the Customer Care team and Communicate in a positive, professional style

Take responsibility for resolving customer queries and ensure security and confidentiality of information

Be knowledgeable on all company and client related information

Prepare to respond to customer contact within defined time-limits

Acknowledge Customers and greet using the standard corporate greeting

Elicit and verify information from customers (if applicable)

Provide Information and/or educate customer and Provide requested service to clients

Record and capture customer details accurately and be at a point to effectively retrieve information using appropriate systems

Correctly classify all reasons for contacts

Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to relevant clients.

Provide customers with their correct account details e.g. loan balance and account numbers.

Maintaining data integrity and keep customer details confidential.

Responding to all customer correspondences via e-mail, telephone and postal mail.

Attend daily briefing sessions with team

Document, analyse and interpret daily individual reports

Provide daily feedback on performance in relation to pre-defined standards and measures

Adhere to Customer Care (Outbound) schedule and professional attitude

Escalate complex cases and liaises with The Team Leader to resolve customer queries and meet their expectations.

Provide feedback, suggestions and actively participate in Team activities

Promote high performance and customer centric culture that is open and transparent

Qualifications:

Atleast a diploma in any related field

How To Apply

Send Your CV to careers@brew-master.com

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