Customer Service Representative Jobs In Kenya

Job Description

  • Company: Davis & Shirtliff Group
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Customer Service Jobs in Kenya, Top Organization Jobs In Kenya 

The Davis & Shirtliff Group is the leading supplier of water related equipment in the East African region. Founded in 1946, business activities are focused on six principal product sectors – Water Pumps, Boreholes, Swimming Pools, Water Treatment, Generators and Solar Equipment.

The firm is looking for qualified, experienced and talented Customer Service Representative

 The successful candidate will be required to handle the following responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints and provide appropriate solutions within the time limits; follow up to ensure resolution
  • Carry out customer feedback surveys.
  • Follow communication procedures, guidelines and policies

Key Qualifications:

  • At least 3 years’ experience in customer support or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bachelor’s degree from a reputable university.
  • Between the ages 28 to 35 years.

How To Apply

The successful candidate will join a dedicated team of specialists who derive their satisfaction from "Improving people's lives through providing Water and Energy Solutions across Africa". Interested applicants meeting these requirement should apply, enclosing CVs, testimonials and recent colour passport size photo through by close of business 19th August 2021 through UGrecruitment@dayliff.com.
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