Mortgage Relationship Officer Jobs In Kenya

Mortgage Relationship Officer Job, Customer Service Kenyan Job Vacancies, 

Mortgage Relationship Officer – IMA/CREDIT/21/005

Vacancy Summary

Open From : Jul 27th, 2021

Close Date : Aug 9th, 2021

Career Opportunities | Credit


Head of Credit

Vacancy Details

Summary of the Job

Responsible for the Coordination of the Society’s Mortgage business and ensure that it operates profitably develop products/services to be offered, coordinate the pricing and offering of the products, grow the performance of the business, optimize on costs , Customer service and manage loan delinquency. Overall operational role is to educate, give advice and guide borrowers and potential borrowers through the entire credit process cycle. The duties are as follows:


The incumbent shall be tasked with the following responsibilities:

  • Development and follow up the implementation of Mortgage Business, Policy, procedures, and guidelines to ensure quality management of Mortgage Business portfolio;
  • Analyze and evaluate the demand, market segmentation and competitive situation for the target clients of Mortgage products to identify opportunity in the market for new products;
  • Develop and implement Mortgage objectives, action plans, budgets and initiatives as assigned;
  • Identify, monitor and develop risk mitigation strategies for the risks associated with the Mortgage Business portfolio;
  • Follow up the roll-out into the target market of new designed or improved loan products;
  • Identify and establish appropriate Partnerships for Mortgage Business objectives including funding;
  • Evaluate creditworthiness and eligibility for obtaining a mortgage loan
  • Interviewing loan applicants.
  • Advising/assisting applicants in selecting the most suitable mortgage option.
  • Receive and analyze loan applications and advise on completeness of required documentation
  • Collect financial information and otherwise on potential borrowers and evaluate their creditworthiness and eligibility for obtaining a mortgage loan.
  • Oversee loan process and update clients about process status and help resolve any arising issues
  • Co-ordinate Securitization/Collateral perfection processes
  • Provide ongoing customer support to borrowers.
  • Research and advise on review of mortgage loan policies
  • Ensure compliance with the Sacco lending policies, government and regulatory requirements throughout the credit process cycle.
  • Provide support to the loan monitoring and recovery processes.
  • Build and maintain supportive referral network with clients, other lenders and real estate agents.
  • Any other duty as maybe assigned


  • Bachelor’s Degree in any Business related course from a recognized university
  • A professional qualification in credit management will be an added advantage.
  • Must have 3 years’ of proven hands on experience in mortgage lending in a financial sector environment;
  • Conversant with laws governing Mortgage in Kenya;
  • Minimum of KCSE Grade C+
  • Must be aged between 21-40 years

Additional Information

Minimum Years of Working Experience : 3

Minimum Education Level : Undergraduate

How to Apply
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