Call Center Manager Jobs In Kenya

Call Center Manager Job, Kenyan Customer Service Jobs,

Duties and Responsibilities

  • Manage the day to day running of the Call Center
  • Planning and implementing call center strategies to effectively and efficiently address customer enquiries and complaints.
  • Setting call center agents target, monitoring performance, appraising them and providing timely feedback.
  • Organizing staffing, including shift patterns and the number of staff required to meet set targets
  • Driving end to end customer feedback management strategies, measuring customer satisfaction as well as complaints Management.
  • Coming up with incentives to motivate and retain Call Center staff
  • Participate in hiring of call center agents
  • Training of call center agents
  • Developing strategies to improve customer experience
  • Handling the most complex customer complaints or enquiries
  • Identify, escalate and advice management on recurring complaints


  • Bachelor’s degree in a relevant field
  • At least 2 years’ experience in a busy call center environment at a managerial level
  • Ability to provide effective leadership to a large team
  • Ability to offer quick and effective solutions for any complaint
  • Excellent communication and organizational skills

How To Apply

Unique application link


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