Loan Collection Officer Job - Call Centre

Loan Collection Officer Job, Latest Customer Service Kenyan Jobs,

LOAN COLLECTION OFFICER

SALARY: Confidential

LOCATION: Nairobi

We are an international company leading in loan provision services and we are seeking to recruit Loans Collection Officer (Call Centre).

JOB DESCRIPTION/REQUIREMENTS.

  • Performs collections to inform the clients’ repayments over the phone and/or via WhatsApp.
  • Interpret contracts if there is need to resolve a customer dispute.
  • Identify and rectify billing issues.
  • Take proactive necessary steps to ensure billing accuracy and revenue recovery.
  • Takes necessary actions for debt repayment.
  • Work with all levels within Finance, Accounting and Billing department to ensure accurate accounting of accounts receivables and repayments.
  • Other duties as assigned by manager or supervisor.

 QUALIFICATIONS AND EXPERIENCE

  • Have at least 1 to 2 years’ experience working as a debt collector.
  • Certificate/diploma or equivalent lever of education.
  • MUST have an android smartphone and in good working conditions.
  • Have good communication skills.
  • Acknowledge basic debt collection process on loan App.
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • High affinity and cultural awareness of political/social situation regarding the relevant market/religion.

How To Apply

To apply send CV to:

hr@helasystemtech.com

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