Receptionists Job (02 Vacancies)

The Commission was established when the fiscal sustainability of the wage-bill; attraction and retention of requisite skills to execute public service functions; productivity and performance; and transparency and fairness in remuneration setting and review, is seriously in question. It came at a time when the slow growth of the economy and high cost of living has eroded the purchasing power of most workers. The Salaries and Remuneration Commission was established with a view to bring order and sanity in salary setting. VISION Equitable and sustainable remuneration and benefits for state and public officers in kenya. MISSION To set, review and advise on fair, competitive and sustainable remuneration and benefits through research and analysis. CORE VALUES Integrity Objectivity Team Work Inclusiveness Responsiviness Creativity and Innovation Accountability and Transparency

Job Description

The Commission seeks to recruit qualified and competent staff to fill the below vacant positions.

Receptionist, RL 7 – Two (2) positions.

JOB DESCRIPTION FOR RECEPTIONIST

Job Title: RECEPTIONIST Job Grade: RL 7

Directorate: CORPORATE SERVICES Department: HR&ADMIN

Reporting to: Principal Human Resource Officer

Job purpose

This position reports to the Principal Human Resource Officer and is responsible for the provision of efficient customer care service to staff and members of the public to enable efficiency and effectiveness in the Commission.

Roles and Responsibilities 

  1. Promote the culture of quality customer care at the Commission through follow up on customers for feedback within stipulated time frame
  2. Handle inquiries by clarifying desired information, locating and providing information to the internal and external clients.
  3. Keep Front Office equipment operational by following established procedures and reporting malfunctions.
  4. Enhance the commission reputation by accepting ownership for accomplishing requests by exploring opportunities to add value to job accomplishments.
  5. Maintain internal and external directories.
  6. Extract and follow up on the telephone bills to ensure prompt service delivery
  7. Resolve  Front  Office  problems  by  clarifying  customer’s  complaints, determine the cause of the same and escalating to concerned department.
  8. To keep and avail for staff check in and check out registers
  9. Receive client requests relayed through email and telephone and channel them to the concerned persons
  10. Supervision of work at the switchboard and initiate better methods of telephone operations

Qualifications and Experience

  1. Diploma in Front Office Management/Public Relation/ Customer care
  2. Two (2) years relevant experience

Key competencies

  1. Demonstrated Computer Literacy
  2. Good Communication skills
  3. Good interpersonal skills
  4. Good organizational skills
  5. Ability to work under pressure
  6. Ability to work well with teams
  7. Problem solving skills
  8. High sense of confidentiality.
  9. Demonstrate sound work ethics
  10. High degree of confidentiality and integrity
  11. Meets the requirements of Chapter Six of the Constitution

How To Apply

Submit your CV, copies of relevant documents and Application to:

The Commission Secretary
Salaries and Remuneration Commission
Williamson House 6th Floor
4th Ngong Avenue
P.O. Box 43126 – 00100
NAIROBI


Closing Date : 25 October. 2021
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