Airport Service Travel Assistant Job

Airport Service Travel Assistant Job, Tours & Travel Kenya Jobs 2021, 

Airport Service Travel Assistant Bilingual (Spanish / English)

 Our client an award-winning KATO Category A tour operator in Kenya is seeking to hire a Bilingual Airport Service Travel Assistant – Spanish /English


  • Meet and greet clients within Nairobi and de-briefing on their itinerary/safari arrangements.
  • Collect any payments from clients as assigned by the office, against an invoice and issue receipts therein.
  • Ensure that all guests are met with a signboard as per our standards and in the case of Big Five as per White glove standards, and respective signboards.
  •  Ensure that all clients are provided with a welcome pack as per client standards
  • Ensure our stickers are in the right places on the vehicles and straight
  •   Ensure that drivers (including 3rd party) are also in uniform at all times, presentable and meeting clients with a smile and positive attitude.
  • Ensure the vehicles (including 3rd party) are always clean when meeting clients, with bottled water
  • Anytime a 3rd party vehicle is used as much as possible I must go along to ensure our standards are maintained.
  •    To monitor all daily vehicle movements (including SXS in Mombasa) and to be in touch with the drivers to ensure they arrive in good time, 30 minutes before the pick-up time and drop-off in line with Airline check-in times.
  •   Emailing a daily report of every client met, within 24 hours to the Customer Services Manager, Directors as well as the salesperson involved. Include comments from guests that can help us improve in terms of what they liked or didn’t like.
  • Reconfirming and helping clients with flight amendments at JKIA and or Wilson, handling any flight changes, lost luggage, and any other issues especially when arising after office hours.
  • Handling problems to do with flight changes, lost luggage, and any other issues especially when arising after office hours
  • Ensuring and monitoring client’s luggage is accurately tagged, stored & recorded as per client standards, and delivery of the same efficiently executed in liaison with the Customer service transport coordinator and the assigned driver.
  • Being the 24-hour emergency number for overseas agents/clients to call and to handle this in a professional way. Ensuring this phone is always charged, on, and working including emails.
  • Handling these emergencies to the best of my ability with the support of the team
  • Regularly check emails (at least 3x a day) from your phone or the office.
  • Whenever your email or phone is not working to inform the Customer Services Manager


  • Diploma holder in Tourism related studies
  • 2 + years of progressive hands-on experience in a busy tour company handling non-resident clients
  • Certificate in Tour guiding is an added advantage
  • Basic Spanish

How to Apply

Qualified interested candidates to send in their CVs to CC on or before Wednesday 17th  November 2021
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