Customer Experience & Admin Assistant Job (30K-45K)

Administration Jobs In Kenya.

Job Description

We are seeking to recruit a self-driven Customer Experience and Admin Assistant to who will be responsible for ensuring that the reception is adequately manned when the Front Office Executives are out of office, that and that all CE tasks and overall documentation functions assigned are handled.

The ideal candidate should have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

Principle Duties and Responsibilities

  • Handle Front office roles in the absence of the Front Office Executives in both Westlands and Town office.
  • Offer administrative support and resolve administrative problems and inquiries.
  • Coordinate and maintain records for staff office space, phones, company credit cards and office keys.
  • Set up and arrange meetings, facilities and travel arrangements on behalf of the company as and when required.
  • Coordinate repairs to office equipment.
  • Ensure company and department minutes are recorded, compiled and shared with the team.
  • Generate monthly report by 1st of every month.
  • Assist in issuing Title Deeds.
  • Assist in scanning and photocopying all titles for online filing purposes.
  • Assist handle the title transfer process by counterchecking completion documents and typesetting.
  • Check on quality of service offered to the customers as well as compiling the quality reports.
  • Obtain customer testimonials.
  • Assist the Human resources and management with internal event planning.
  • Assist with the title issuance process by filing acknowledgement forms and handling clients’ consent.
  • Handle product recalls (refund requests) and attempt to persuade customers to reconsider cancellation and find out the reasons behind the decision for future improvement.
  • Liaise and communicate with the customers who win gifts, vouchers or raffles from the company.
  • Handle and address customer complaints.
  • Handle sensitive information in a confidential manner.

Requirements:

  • Bachelor’s Degree in related field required and from a recognized institution.
  • Proven admin or assistant experience.
  • Knowledge of office management systems and Customer service procedures.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and planning skills.
  • The ability to remain calm and polite when dealing with complaints or challenging clients.
  • Good command of the English language.
  • Proficient in MS Office.
  • At least 1 year of working experience.

Salary Scale

Kshs. 30,000 – Kshs. 45,000

How to apply

Send your CV/resume for consideration and shortlisting to recruitment@username.co.ke so as to reach us on or before Monday 22nd November 2021.

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