Customer Service Executive – Nairobi, Kenya (50K)

Our client, a leader in the distribution of plastics and chemicals, intermediate between major producers and processors-plastics is looking for a Customer Service Executive. The successful candidate must have at least 2 years of professional customer service experience in an international organization.

  • Salary:Monthly Gross Salary: Kshs. 50,000 (Approx. 500 USD).

Key Responsibilities:

  • Have full A-Z responsibility for customer orders from order entry to invoice, regarding all orders.
  • Ensure administrative handling and follow-up of claims in close cooperation with the Sales staff.
  • Review daily monitoring reports to ensure customer sales order meets customer requirements.
  • Resolve product/service queries by clarifying customer complaints and logging on to salesforce.com on a daily basis.
  • Liaise with the finance department regarding customers that are on hold.
  • Send correspondence to the Finance Department regarding customers’ accounts that are suspended.
  • Strengthen customer service capabilities by developing & enforcing Customer Service standards.
  • Resolve escalated and complex customer issues on time.
  • Build customer relations by interacting with customers on telephone, email, letter or face-to-face.
  • Deliver regular reports on the company’s performance on customer satisfaction.
  • Collection and documentation of all customer feedback obtained through interactions.
  • Review team performance regularly against set customer satisfaction goals.

Qualifications:

  • Must have a relevant bachelor’s degree.
  • Must have at least 2 years of relevant professional Customer Service experience.
  • Must have prior experience working with an International Organisation.
  • Problem-solving skills, determination to persist through challenges.
  • Excellent communication skills both written and verbal.
  • Ability to develop rapport with customers and suppliers.
  • High reliability and motivation.
  • Flexible, dynamic and team-oriented personality.
  • Working knowledge of all MS office products.
  • Attention to detail.

How to apply

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