FODEWA - Sales Manager Job

Sales Manager Job, Current Sales & Marketing Job Vacancies in Kenya,

General Summary:

Support the brand by driving sales within our local and international markets. Serve as a liaison between our manufacturing unit and retail unit. Maintain consistent grooming, visual merchandizing, and housekeeping standards. Maintain an up-to-date knowledge of all company designs and technical information as well as fabric compositions and care. Ensure adherence of company sales standard operating procedures (SOP). Build effective working relationships with colleagues in our store and in the manufacturing unit.


  • He/she represents the company and is a proactive sales professional who operates according to the policies set by the company. He/ She ensures that all aspects of the retail section of the company runs efficiently.
  • Reports to the creative director
  • Experience: 4-8 years in a high-end sales and marketing role. Interest in fashion a must.
  • We embody the vision and philosophy of our ideal consumer,, she is independent, smart, honest and conscious. She ls beautiful and she loves beautiful clothes.
  • An understanding of luxury and the ability to translate that to the client is essential. The role requires full understanding of the brand as well as the ability to provide superior customer service. The recipient must be dedicated to the brand. He/She must be able to create a warm welcoming environment and build and develop relationships with clients.

Duties and Key Responsibilities

  • Support and supervise sales.
  • Consistently reinforce company standards with regard to store image.
  • Ensure you motivate sales team. Make sure sales team are enthusiastic and eager to sell.
  • Keep up to date with happenings within the fashion industry.
  • Keep staff informed weekly on store performance.
  •  A willingness to learn the entire production process.
  • Computer skills in order to maintain an up to date and efficient CRM system.
  • Take all necessary measures to ensure the safety of the products and all valuable materials in the boutique
  • Take charge of stock management, transfer of garments to studio, deliveries, replenishment of stock and all inventory related processes.
  • Manage alteration issues by having a knowledge of pinning, fitting and writing alteration tags clearly for the production manager to understand. Liaise with production manager on alteration issues.
  • Understand the ordering process from end to end. (see SOP)
  • Know exactly what products are in the boutique in order to optimize sales.
  • Price all garments.
  • Monitor timekeeping compliance and absences by staff in order to support payroll calculations.
  • Exude a mature, worldly business attitude and professional presentation.
  • Display familiarity with the product and luxury market position of the brand.
  • Be informed about all the activities the brand has and is going to participate in. This information should be passed onto the customer.
  • Have the ability to sell and exceed targets. To up sell and cross sell.

Essential duties and responsibilities:

  • Manage, lead and analyze store KPI’s and actions.
  • Lead and manage boutique team.
  •  Actively build client rapports to drive sales and build brand
  • awareness.
  • Service clients according to the brand standards.
  •  Administer, lead and plan store operations.
  • Identify potential retail staff candidates.
  • Continuously build knowledge of our brand values, product and the
  • luxury retail market.
  • Maintain a consistent and professional appearance and manner.
  • Possess a sophisticated and intelligent customer approach.
  • Ensure that the store is merchandised according to brand visual standards.
  • Treat clients with respect and care NO MATTER HOW CLIENT BEHAVES.
  • Consistently achieve monthly sales targets.
  • Develop and execute regular product knowledge training for sales team.
  • Analyze customer base and foster client loyalty by knowing what the client wants and keeping them informed when styles or fabrics they would love come into the boutique. This will increase cross- selling and purchase frequency through existing clients.
  • Knowledge of what would suit the client. (color/style) CRM is helpful in this case. KNOW YOUR CUSTOMER
  • Ensure bestselling items are always in stock.
  • Provide weekly recaps to director on sales results, weekly initiatives, future strategies and general market feedback.
  • Plan, execute and lead all exhibitions, pop up events, cocktail parties and fashion shows.
  • Conduct morning meetings with sales team and plan for the day.
  • Support production and marketing teams in their strategy by ensuring the sales floor reflect current styles.
  • Treat the clothes like gold show they are precious by the way you treat and handle them. e.g., beautifully presented on hangers and handle with care.

How To Apply

Apply to

Only shortlisted candidates will be contacted.

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