Loan Officer Job 2021

Sales & Marketing Jobs In Kenya.
Loan Officer , TrustGro .
REPORTS TO : Branch Manager
NUMBER OF POSITIONS : 2
LOCATION: Nairobi (CBD & Westlands)
Purpose of Role
To create memorable customer experiences through assisting customers to access suitable products and/or services as well as carrying out due diligence and maintaining high level of customer satisfaction within their functional unit.
Major areas of responsibility:
  • Loan origination
  • Relationship management
Key Responsibilities
  • Analyzing the economic landscape and using the information gained there to contribute to the product and sales strategy.
  • Analyzing the competitive landscape and using the information gained there to contribute to the product and sales strategy.
  • Understanding customer needs and anticipating future needs to contribute to the development of new and relevant products.
  • Enhancing the penetration of the Company’s products in our selected market segments.
  • Contributing to the development of new market segments for existing and/or new products.
  • Implementing the Company’s Product and Sales strategy.
  • Recruiting and retaining Team Leaders.
  • Recruiting and retaining Sales Agents.
  • Ensuring that sales targets are met (by product, customer segment and channel).
  • Ensuring that the company has sustainable ways to retain customers.
  • Keeping a record of sales activities for the Branch and all satellites that fall under his/her purview.
  • Where a payment is missed, contacting clients to ensure that such payments are made, and to ensure that the client does not go further into delinquency.
  • Ensuring that the loans disbursed are collected.
  • Delinquent loan management through correspondence with Collections.
  • Ensure that Customers receive accurate and comprehensive information on products before they fill in application forms.
  • Ensure that there is regular communication with existing customers.
Academic & Professional Qualifications
  • Bachelor’s Degree in Business Administration/Management or related field.
  • Computer literate. i.e. Microsoft Excel, Word, PowerPoint, Data analytics etc.
Other Requirements
  • 1 year experience in Sales and marketing
  • Excellent communication skills
  • Negotiation skills
  • Teamwork and collaboration skills
  • Customer service skills
How to Apply
Qualified applicants are encouraged to send their application letters and CVs to careers@trustgro.com on or before the 18th November 2021.
Only shortlisted candidates will be contacted.
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