Loan Officer Job 2021

Sales & Marketing Jobs In Kenya.
Loan Officer , TrustGro .
REPORTS TO : Branch Manager
LOCATION: Nairobi (CBD & Westlands)
Purpose of Role
To create memorable customer experiences through assisting customers to access suitable products and/or services as well as carrying out due diligence and maintaining high level of customer satisfaction within their functional unit.
Major areas of responsibility:
  • Loan origination
  • Relationship management
Key Responsibilities
  • Analyzing the economic landscape and using the information gained there to contribute to the product and sales strategy.
  • Analyzing the competitive landscape and using the information gained there to contribute to the product and sales strategy.
  • Understanding customer needs and anticipating future needs to contribute to the development of new and relevant products.
  • Enhancing the penetration of the Company’s products in our selected market segments.
  • Contributing to the development of new market segments for existing and/or new products.
  • Implementing the Company’s Product and Sales strategy.
  • Recruiting and retaining Team Leaders.
  • Recruiting and retaining Sales Agents.
  • Ensuring that sales targets are met (by product, customer segment and channel).
  • Ensuring that the company has sustainable ways to retain customers.
  • Keeping a record of sales activities for the Branch and all satellites that fall under his/her purview.
  • Where a payment is missed, contacting clients to ensure that such payments are made, and to ensure that the client does not go further into delinquency.
  • Ensuring that the loans disbursed are collected.
  • Delinquent loan management through correspondence with Collections.
  • Ensure that Customers receive accurate and comprehensive information on products before they fill in application forms.
  • Ensure that there is regular communication with existing customers.
Academic & Professional Qualifications
  • Bachelor’s Degree in Business Administration/Management or related field.
  • Computer literate. i.e. Microsoft Excel, Word, PowerPoint, Data analytics etc.
Other Requirements
  • 1 year experience in Sales and marketing
  • Excellent communication skills
  • Negotiation skills
  • Teamwork and collaboration skills
  • Customer service skills
How to Apply
Qualified applicants are encouraged to send their application letters and CVs to on or before the 18th November 2021.
Only shortlisted candidates will be contacted.
Previous Post Next Post
Get A Direct Job With Us Today.

⚠️Report Job

⚠️Safety Tips: Never pay anyone for job application, test or interview. A genuine employer will never ask you for the payment in anycase.

Disclaimer & TOS: is an exclusive platform that ought to help jobseekers. We restrict any endorsement that demand for money and strictly advice against sharing personal or bank related information. If you notice deception or fraudulent, send us an email at For further details, please read more »