Loan/Debt Collection Officer Job (19k)

Loan Officer Jobs In Kenya.

Title: Loan/ Debt Collection Officer,

Location: Nairobi,

Salary: 19k,

Our client is a company dealing in loan provision services. They seek to hire an experienced Loan/ Debt Collection Officer (Call Centre) who will be tasked with ensuring loan repayment from clients.

Key Responsibilities

  • Performs collections to inform the clients’ repayments over the phone and/or via WhatsApp.
  • Interpret contracts if there is need to resolve a customer dispute.
  • Identify and rectify billing issues.
  • Take proactive necessary steps to ensure billing accuracy and revenue recovery. 
  • Takes necessary actions for debt repayment.
  • Work with all levels within Finance, Accounting and Billing department to ensure accurate accounting of accounts receivables and repayments.
  • Other duties as assigned by manager or supervisor.

Skills & Qualifications

  • Certificate/Diploma or equivalent level of education.
  • Atleast 1-2 years’ experience working as a debt collector.
  • MUST have an android smartphone and in good working conditions.
  • Have good communication skills.
  • Acknowledge basic debt collection process on loan App.
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • High affinity and cultural awareness of political/social situation regarding the relevant market/religion.

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your Application Letter and CV quoting the job title on the email subject (Loan/ Debt Collection Officer) to  on or before Wednesday 8th December 2021

N.B: We do not charge any fee for receiving your CV or for interviewing. 

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

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