MFS - Field Work Collections Officer Job (25K)

Field Work Collections Officer Job, Kenyan Jobs,

Job Title: Collections Officer (Field Work)
Job Grade: Monthly salary-Kshs 25,000
Department: Retail Services
Section / Unit:
Reporting Relationships
Reports to: Team Lead Collections
Direct reports:

Job Purpose

The purpose of this role is to drive collections on current and overdue loans through direct contact with the customers. You will be required to work closely with the Sales Representatives and the Collections team in ensuring that loans are cleared in full at the shortest period possible or negotiate for reasonable repayment plans on the loans . You will also be required to highlight accounts that do not adhere to company policy and procedures.

Key Responsibilities

1. Achieve monthly collections targets while managing expenses.
2. Keep tracking current and overdue loans assigned.
3. Close follow up to ensure debtors keep their promises.
4. Negotiate payoff deadlines and payment plans.
5. Identify gaps in the system and escalate to team leader.
6. Build trust with debtors.
7. Update account status on the loan system regularly.
8. Comply with business and industry requirements to avoid legal action or costs to the company.
9. Any other duties that may be assigned from time to time

Job Competencies (Knowledge, Experience and Attributes/Skills)

Academic Qualifications and Experience

• Diploma/certificate/Training in any relevant field (Not a Must)
• Good knowledge of MS Office
• Relevant Experience is an added advantage

Competencies and Attributes/Skills

• Experience in working with targets and tight deadlines
• A good Listener
• Persistence
• Knowledge of relevant legal requirements
• Good negotiation and persuasion skills
• Good time-management skills
• Great interpersonal and communication skills
• Team player
• Demonstrated integrity and ethical standards
• Confidentiality and professionalism
• Growth mindset


Name Signature Date
Job Holder ________________ ______________ ____________
Supervisor ________________ ______________ ____________

How To Apply

Starting salary is Ksh 25,000 and all interested candidates should send their resumes to by 2nd December 2021.

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